This article was written by Adam Blair. The race is now on in retail to leverage new technology to improve productivity and customer service. It sounds like Lowe's is well on their way to doing this.
They're rolling out iPhone-based mobile devices to their staff so they can look up items, prices and stock levels on the floor. It's thus far elliminated over 400 trips per day to the fixed terminals, speeding up service levels to their customers. Now, Lowe's is trying to find ways to re-allocate the saved labor through the increased amount of time saved.
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